Complaint Procedure

We take concerns about consultants and marketplace conduct seriously. Use this procedure to report any issue involving a listing, an inquiry, a payment, or a violation of our Consultant Code of Conduct.

How to file a complaint

1. Email hello@consultnonprofit.com with the subject line "Complaint".
2. Include the consultant or firm name, dates of interaction, and a short factual summary.
3. Attach any documentation you can share (emails, contracts, receipts). Redact sensitive donor data.

What happens next

• We acknowledge every complaint within 3 business days.
• We review the report and contact the firm for their response within 10 business days.
• We share the outcome with you and take action — which may include unpublishing, revoking Verified status, or removing the firm.

Anonymity and retaliation

You may request anonymity when we contact the firm. Retaliation against complainants is a Code of Conduct violation and grounds for removal.

Payment disputes

For refund-related complaints, please also review our Refund and Cancellation Policy.

Not a substitute for law enforcement

If you believe a crime has occurred, contact local authorities. We cooperate with legitimate legal requests.