Refund and Cancellation Policy

Memberships

• Cancel anytime from your account settings. Cancellation takes effect at the end of the current billing period.
• We do not pro-rate refunds for unused portions of a paid month.
• Annual plans may be refunded on a pro-rata basis within 30 days of the initial purchase.

Lead unlocks

Each lead unlock is a one-time $49 charge. Unlocks are refundable when:

• The contact information is invalid or the lead is a duplicate you have already unlocked.
• The nonprofit confirms they did not submit the inquiry (spam/fraud).
• The lead was already marked "closed" by another firm before your unlock.

Refund requests must be submitted within 14 days of the unlock. Approved refunds automatically return the lead to the marketplace for another firm to unlock.

Disputes

Please email us before filing a chargeback so we can resolve directly. Chargeback disputes are handled through Stripe.

How to request a refund

Email hello@consultnonprofit.com with your account email, the transaction date, and a short explanation. We respond within 5 business days.